Exchange Policy:

Kindly go through our Exchange Policies.

Please Note that You can avail complete exchange/replacement, if the item is:

  • Not as described
  • Having any materialistic damage
  • Technical issues from Kitabshow’s end such as (misprinting/missing pages, etc).

Please note that upon Exchange/Replacement, Delivery charges will be applied it any issue comes from buyer’s end.

Must Note:

  • Item will be exchanged on cost of Kitabshow, if it meets any of above condition.
  • Customers should mail the purchased product on their own cost back to our address “Kitab Show, 38-Urdu Bazar, Lahore” for exchange (with 05 business days)

Refund Policy:

  • Since Kitab Show offers authenticated products to it’s customers, which makes the purchase easier for everyone and the level of trust/authenticity is maintained.
  • Our Exchange and Returns policy lasts 03 days, if there are misprint/missing pages, etc. If 03 days have passed since your purchase, we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.

    Once your return is received and inspected, we will send you an email/whatsapp to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds:

    If you haven’t received a refund yet, first check your bank account again.

    • Then contact your credit card company, it may take some time before your refund is officially posted.
    • Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at info.kitabshow@gmail.com or Whatsapp 030-51-51-51-52.

    Sales items:

    Only regular priced items may be refunded. Sale items cannot be refunded.

    • We only replace items if they are misprint/missing pages, etc. If you need to exchange it for the same item, send us an email at info.kitabshow@gmail.com and send your item to: Kitab Show, 38-Urdu Bazar, Lahore.

    To return your product, you should send your product to: Kitab Show, 38-Urdu Bazar, Lahore.

    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
    • Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Contact us at info.kitabshow@gmail.com or Whatsapp 030-51-51-51-52 for questions related to refunds and returns.